Refund policy
RETURN AND REFUND POLICY
Last updated: August 14, 2026
At Shamsham, we want you to be satisfied with your purchase. We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn where applicable, and in its original packaging.
To start a return, contact us at Customershamsham@gmail.com. Please do not send an item back before contacting us. We will provide you with return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at Customershamsham@gmail.com.
Please include your order number and photos showing the problem. If the item is confirmed to be damaged, defective, or incorrect, Shamsham will work with you to provide an appropriate replacement or refund.
CHANGE-OF-MIND RETURNS
If you return an eligible product because you changed your mind or no longer want it, you are responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the return resulted from an error by Shamsham.
REFUNDS
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that your bank or payment provider may require additional time to process and post the refund.
ORDER CANCELLATIONS
If you need to cancel an order, contact Customershamsham@gmail.com as soon as possible.
We will attempt to cancel orders that have not yet been processed or fulfilled. If your order has already entered fulfillment or shipped, we may be unable to cancel it and our normal return process will apply.
CONTACT US
For questions regarding returns or refunds, contact:
Shamsham
Customershamsham@gmail.com
Maryland, United States
shamsham.us