FREQUENTLY ASKED QUESTIONS
Find quick answers to common questions about shopping with Shamsham.
HOW LONG DOES SHIPPING TAKE?
We shipping options:
Standard Shipping — $2.99
Estimated delivery: 5–10 business days
Priority Shipping ____$3.99
Estimated delivery: 5-8 business days
Orders are generally processed within 1–2 business days.
Delivery times are estimates and may vary due to carriers, customs, weather, holidays, or other circumstances outside our control.
DO YOU SHIP INTERNATIONALLY?
Yes! Shamsham ships within the United States and internationally.
International orders may take additional time due to customs processing or local carriers.
Customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their country unless otherwise stated at checkout.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive tracking information when available.
You can use the tracking link in your shipping confirmation email or visit our Track Order page.
WHY ISN'T MY TRACKING INFORMATION UPDATING?
Tracking information may take some time to update after your order ships.
If your tracking has not updated for an extended period or you believe there is a problem with your shipment, contact us at Customershamsham@gmail.com.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return period for eligible products.
To request a return, contact Customershamsham@gmail.com within 30 days of receiving your order.
Please review our Return & Refund Policy for complete eligibility requirements and instructions.
WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
Contact us as soon as possible at Customershamsham@gmail.com.
Include your order number, a description of the problem, and clear photos showing the issue.
We will review the situation and work with you on an appropriate replacement or refund.
CAN I CANCEL MY ORDER?
Contact us as soon as possible if you need to cancel an order.
We will attempt to cancel orders that have not yet entered processing or fulfillment.
Once fulfillment has begun or an order has shipped, we may be unable to cancel it.
CAN I CHANGE MY SHIPPING ADDRESS?
If you entered the wrong shipping address, contact us immediately at Customershamsham@gmail.com.
We will attempt to update it if your order has not entered fulfillment.
We cannot guarantee address changes after processing or shipping has begun.
ARE MY PAYMENTS SECURE?
Payments are processed through the secure payment options available at checkout.
Shamsham works with established ecommerce and payment service providers to process transactions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed at checkout. The exact options available may depend on your location and device.
HOW DO I CONTACT SHAMSHAM?
For questions about an order, product, shipping, return, or other issue, contact:
When contacting us about an existing order, please include your order number and the email address used at checkout.
Shamsham
Maryland, United States
shamsham.us